Dedicated and motivated administrative professional with extensive experience in social media management, communication, and project coordination, coupled with a strong commitment to customer service excellence. Proven ability to support and enhance athletic and fine arts programming through strategic planning, effective communication, and collaboration. Experienced in coordinating large-scale events, managing digital campaigns, and fostering positive relationships with stakeholders. Passionate about using my skills to support youth development in sports and the arts while continuously learning and improving.

SALES MANAGER

Minneapolis, MN | 04/2023–Present

• Spearheaded sales initiatives, driving a 30% increase in revenue, resulting in over $625,000 in additional revenue since the second quarter of FY23.

• Directed daily operations, including scheduling using iSolved and organizing team meetings, optimizing workflow efficiency, and ensuring seamless communication across departments.

• Regularly analyzed financial data and business metrics, optimizing sales plans and reducing operational costs by 10% through more efficient resource allocation.

PARTNERSHIPS MANAGER

Minneapolis, MN | 08/2020–04/2023

• Cultivated and managed relationships with over 35 key sponsors, increasing brand visibility by 30% and securing $200,000+ in sponsorships for major events.

• Led cross-functional teams to execute events that resulted in a 20% increase in community engagements.

• Developed and executed social media strategies that boosted engagement metrics by 40% year-over-year.

GRADUATE ASSISTANT -

Gainesville, FL | 07/2018–05/2020

• Coordinated and scheduled over 300 internship placements, ensuring on-time and accurate communication with students and partner organizations.

• Delivered lectures on sales and brand marketing, significantly contributing to the educational advancement of over 400 students through hands-on learning and practical insights.

• Coordinated efforts across departments that improved student engagement and program participation by 20%.

• Supervised a team of 5 students serving as office assistants for the Department of Sport Management.

• Led the development, implementation, and management of student databases and tracking systems.

SOCIAL MEDIA MARKETING COORDINATOR - FLORIDA GATORS HOCKEY

Gainesville, FL | 08/2018–05/2020

• Generated nearly 47 million impressions and increased followers 76% across all platforms, increases of 168% on Instagram, 146% on Twitter, and 214% on Facebook.

• Created engaging copy using programs such as Canva and Adobe Creative Suite to drive traffic.

• Utilized TweetDeck and Sprout Social to plan and execute campaigns, ensuring timely delivery of content and tracking performance metrics.

EDINA ATHLETIC DEPARTMENT INTERN & GIRLS BADMINTON HEAD COACH

Edina, MN | 01/2018–06/2018

• Coordinated and executed over 30+ athletic events, including managing logistics, securing venues, and ensuring 100% compliance with safety protocols for events with an average attendance of 1,600+.

• Led and coached the Girls Badminton team, overseeing 60+ student-athletes. Organized a large-scale tournament involving 400+ participants from 20+ schools.

• Enhanced customer service by fostering strong relationships with student-athletes, parents, and alumni, leading to increased satisfaction and participation in school programs.

• Collaborated with the athletic director and other stakeholders to ensure alignment with school and state policies, successfully meeting all program needs.

INSIDE SALES REPRESENTATIVE

Minneapolis, MN | 04/2016–04/2017

• Managed and nurtured client relationships through personalized service and effective use of CRM tools, resulting in over $100,000 in revenue from tailored sales strategies.

• Delivered exceptional customer service, consistently exceeding client expectations, which contributed to the team’s success and increased customer retention by 15%.

COURTSIDE MARKETING AND MANAGEMENT ASSISTANT

Minneapolis, MN | 10/2015–04/2016

• Oversaw the day-to-day operations of the Lexus Courtside Club, delivering a premium guest experience for high-profile members, including seamless coordination of club activities and events.

• Managed logistics for club operations, ensuring that all events and activities were executed flawlessly, contributing to a 15% increase in member satisfaction.

Social Media & Communication:

Expertise in planning and analyzing social media campaigns, achieving measurable increases in engagement and brand visibility.

Customer Service & Relationship Management:

Proven ability to manage client relationships, leading to significant growth in revenue and customer satisfaction.

Project Management & Strategic Planning: Successfully led projects that met or exceeded goals, driving efficiency and achieving cost savings.

Cross-Functional Collaboration:

Effective communicator with a track record of working across departments to achieve business objectives.

Technical Proficiency:

Proficient in Microsoft Office Suite, Meta Business Suite, Canva, CRM tools, and other digital platforms.